Safer dispensing

Some of the MSOs on the Community Pharmacy Patient Safety Group have been working closely with a collaborative of Academic Health Science Networks in the North West on a project which aims to improve the safety of medication dispensing in primary care by combining human factors and quality improvement sciences.

The project uses the ‘Training & Action for Patient Safety (TAPS)’ methodology and builds on a pilot carried out in Yorkshire & Humber in 2015.

Daisy Darkwa, Professional Standards Pharmacist at LloydsPharmacy, has been helping coordinate the project.  Below you will be able to monitor the project’s progress by reading her regular blog posts.


Training and Action for Patient Safety (TAPS)…. Is this too good to be true?? As Pharmacists we are aware that dispensing medicines in pharmacy is a process which requires a highly reliable and extensive skill set… continue reading

Getting started

The TAPS coaches have been brilliant and have now visited all their participating stores and have introduced this new and exciting project to the teams… continue reading

One month down

One month into the TAPS project, Safer Dispensing is in full swing. The teams in the participating stores have been very engaged and keen to increase their awareness of patient safety and reduce errors… continue reading

Cycle 2 progress

It’s been some time since my last blog so I have much to share with you.  If memory serves me well the last time I blogged, the teams had just finished cycle one which was around ‘communication and handover’ and were gearing up for cycle two’s ‘dispensary flow and layout’… continue reading