Uncollected Prescriptions and Patient Safety Considerations

Community Pharmacists are responsible for dispensing and supplying prescriptions. On occasions dispensed prescriptions may not be collected by the patient or their representatives.  

This may be because the patient’s prescription has changed, or they no longer require the prescribed medication.

Sometimes failure to collect a dispensed prescription may be because the patient or representative is unable, unwilling or has forgotten to collect the medication, which have patient safety implications.

This resource outlines things to think about when considering any safety implications of uncollected prescriptions.