Quality Criteria

Patient Safety is a priority for everyone working within Community Pharmacy.  Pharmacy owners and teams invest a significant amount of time and effort in developing a patient safety culture, increasing the levels of incident and near miss reporting as well as sharing learning and top tips across the sector.

As part of this, the Community Pharmacy Patient Safety Group have been supporting their pharmacy teams to meet the new quality criteria included as part of the Community Pharmacy Contractual Framework in 2017/18.

The Quality Payments Scheme contains 2 elements related to Patient Safety:

  • On the day of the review 80% of registered pharmacy professionals working at the pharmacy have achieved Level 2 Safeguarding status for children and vulnerable adults in the last two years – http://psnc.org.uk/safeguarding
  • Written safety report at premises level available for inspection at review point, covering analysis of incidents and incident patterns (taken from an ongoing log), evidence of sharing learning locally and nationally, and actions taken in response to national patient safety alerts – http://psnc.org.uk/safetyreport


To support pharmacy teams in meeting the new Criteria, the Community Pharmacy Patient Safety Group has worked with PSNC and NHS England to develop templates which pharmacy teams can use to create their written patient safety reports.

Template written reports

A new walk-through resource is also now available, which provides tips for pharmacy teams on what to consider and reflect on when completing the written patient safety report.

Completing the written report

NHS England guidance

Formal guidance has been published by NHS England which provides information for contractors on how to take part in the Quality Payments Scheme.  NHS England has also published an infographic which illustrates how many pharmacies have taken part in the scheme and which criteria have already been met.