Pharmacy Quality Scheme 2019/2020

Patient Safety is a priority for everyone working within community pharmacy.  In 2016 a Community Pharmacy Quality Payments Scheme (QPS) was introduced. It was designed to reward the delivery of safe and effective care which takes into account patient experience.

The scheme was updated as part of the new Community Pharmacy Contractual Framework for 2019/20 to 2023/24 and renamed the Pharmacy Quality Scheme (PQS). The aim of the updated scheme is to encourage community pharmacy to integrate with the wider NHS system and support the delivery of even safer, accessible healthcare to patients by incentivising activities relating to; risk management and safety; medicine safety; prevention; primary care networks; Asthma and digital enablers. 

Read PSNC’s briefing on the Pharmacy Quality Scheme 2019/2020

Read NHS England’s guidance on the Pharmacy Quality Scheme 2019/2020

As part of the update, the Patient Safety Group has worked closely with NHS England and PSNC to develop templates for:

  • the monthly and annual Patient Safety Reports and risk review documents, which form part of the risk management and safety components of the scheme.
  • the medicines audits, which form part of the medicine safety components of the scheme. 

See templates

The Patient Safety Group and PSNC have also developed guidance and worked examples to support contractors complete the Patient Safety Reports and Risk Review and Medicine Safety Audit components of the Pharmacy Quality Scheme.

See guidance for completing the Patient Safety Report  

See guidance for completing the Risk Review 

See guidance for completing the Medicine Safety Audit 

Examples to support the completion of the medicines audits will also be available shortly. 

The Pharmacy Quality Scheme also includes criteria relating to sepsis. It requires 80% of all all pharmacy professionals to complete CPPE sepsis training and assessment and for professionals to apply learnings in a safe and appropriate way.  The following resource outlines key facts, symptoms and risk factors for sepsis. 

See sepsis resource

Going forward members will continue to support their pharmacy teams to meet the new quality criteria.