Patient safety culture and practice: have your say

Today (Tuesday 2 April 2019) the Community Pharmacy Patient Safety Group launches a survey for community pharmacy teams to gather feedback on reporting and learning culture

The anonymous survey is open to pharmacists, pharmacy technicians and all other pharmacy team members. It aims to capture honest opinions on current patient safety incident reporting and learning processes in place in community pharmacies. The survey also seeks to gather insight on barriers to reporting and learning from incidents, as well as thoughts on safety culture.

Take part in the survey

Janice Perkins, Chair of the Community Pharmacy Patient Safety Group, said:

“Patient safety is a fundamental consideration for every member of a pharmacy team.  It is vital that these professionals have the opportunity to share views and knowledge around how current processes or culture can impact safe patient care.

We are launching this survey to help identify any obstacles to open discussions taking place when things go wrong.  We would also like to understand how the criminal defence for inadvertent dispensing errors, which became law around this time last year, has impacted practice and culture on the ground.”     

The survey will allow us to gain a top-line view from across the sector and across all four nations, building on a previous survey we carried out in 2016.  We will not be able to identify individuals and your views will not be shared directly with managers or employers.

The survey takes approximately 10 minutes to complete and will be open until Friday 10 May 2019.  The Community Pharmacy Patient Safety Group will share information on the survey’s findings later this year.

To participate, please visit

Several organisations will be helping promote the survey over the next month. If you have any questions or would like further information, please get in touch with